Privacy
& cookies.

Who we are

Joss Webber, trading as The Pigs Nose Inn, is the sole trader responsible for the personal information described in this notice. This notice covers information handled by the pub at East Prawle, Kingsbridge, Devon TQ7 2BY. For questions about information held by the pub, email contact@pigsnoseinn.co.uk or call 01548 511209.

Third-party services have their own privacy notices, which explain their responsibilities and how they use information when you interact with them.

Information we use

When you contact us, we may receive your name, contact details and the information in your enquiry. When you make a reservation or buy tickets, the booking provider may share the details needed to manage your visit, such as the booking name, contact details, party size, event and booking status.

We use booking information to arrange and deliver the service you request, including necessary booking or event messages. We use enquiry information to respond and help with your visit. Running the website, preventing misuse and dealing with complaints are also reasons we may need to process information.

We use booking information to take steps at your request or perform our contract with you. We rely on our legitimate interests to answer enquiries and protect the website, and on legal obligations where we must keep or disclose records. Optional marketing and the optional website features described below depend on your consent. Please avoid including medical details in general enquiries; contact us directly to discuss how to share information needed for dietary or access arrangements.

Please share only information needed for your request. If you are booking for someone else, make sure they know you are providing their details. Booking providers explain which details are required to complete a booking.

Booking & other services

• Table reservations: the Book a table page offers an OpenTable booking form, which loads only after you allow it in your privacy settings. You can also follow a direct link to OpenTable or telephone the pub. Information entered into that widget is handled through OpenTable.
• Event tickets: ticket links take you to Ticket Tailor. Some event pages also offer an embedded checkout which loads only after you allow Ticket Tailor in your privacy settings. Booking and payment information is handled through its checkout and the payment services used there.
• Newsletter: the signup link takes you to a Square signup page. Marketing preferences are managed through that service. You can use the unsubscribe option in marketing emails or contact us.
• Videos: event pages may include YouTube videos. The player loads only after you allow YouTube in your privacy settings and select a video. It connects to YouTube’s privacy-enhanced embed service; this does not make the player anonymous or cookie-free.
• Social links: Instagram and Facebook links take you to those services; this website does not embed their social feeds.

This website’s content-management database does not collect card numbers through the booking or ticket links. Check the relevant provider’s notice when you use its service, including details of cookies, payment processing and processing outside the UK.

Krystal hosts this website. Hosting and technical providers may process IP addresses and request logs to deliver and protect the service. Booking, ticketing, newsletter and video providers may process information outside the UK. Their privacy notices explain their processing locations and safeguards. Contact us if you would like information about providers handling data on the pub’s behalf.

Cookies & browser storage

Optional features stay off until you allow them. You can accept or reject optional features together, or choose separately for OpenTable, Ticket Tailor, YouTube, Spotify, promotional pop-ups and promotion statistics. Basic website statistics run by default with an opt-out. Use Cookie settings at any time to change your choices.

Remembering your choices

We store your selection in your browser under pni-privacy-v1 for 180 days. This is used to remember your privacy preferences, including a rejection. After expiry we ask again. If browser storage is blocked, choices may only last for the current page.

Promotional messages

If you allow promotional pop-ups, browser storage remembers when a message was displayed. pigsnose-promotion-session lasts for the tab’s session; pigsnose-promotion-last-shown records the last display time for daily or weekly frequency limits. We clear these entries when you turn off promotional pop-ups. Announcements can still be displayed without optional storage or counting.

Basic website statistics

We use basic statistics solely to understand and improve this website: page views, visits, referring-service categories, referring website domain names, popular UK weekdays and hours, and use of booking, ticket, gift-card, phone and directions links. These run by default under the statistical-purposes exception to PECR. Choose Turn off website statistics, or change your privacy settings, to object free of charge. This stops future collection and clears the tab counter. Rejecting optional features also turns these statistics off. Earlier aggregate totals cannot be linked back to you.

A tab-local entry (pni-statistics-tab-v1) stores only the last activity time, a referring website domain and a broad referring-service category, to count a new visit after 30 minutes of inactivity. It has no unique visitor ID and does not contain a browsing history. We send only the current public page path, action category, broad source, the referring domain for a new visit, and whether a new visit started. These are immediately added to grouped daily and hourly totals on Krystal; individual requests are not kept in the analytics database. We do not retain IP addresses, session IDs, full referrer URLs, query strings or individual click histories in analytics, share them with advertising providers, profile visitors, or track across websites. Network requests necessarily expose connection information to our host; hosting security logs are separate from these statistics.

Grouped statistics are retained for up to 400 days and expired totals are cleared when new statistics arrive. Existing session-linked analytics records are converted into totals and removed from the active database when this update first runs; older hosting backups may retain prior records until those backups expire.

Display and click counts

If you allow promotion statistics, we count announcement and pop-up views and link clicks. Requests contain the promotion, button or link, page path and temporary identifiers. We store daily totals and short-lived receipts to prevent duplicate counting; receipts expire after two hours and expired receipts are cleared when a later interaction is recorded. Totals are not unique-visitor or purchase counts. The statistics tables do not store your name or IP address; hosting logs are separate.

Bookings and video players

Allowing OpenTable loads its booking form on the booking page. Allowing Ticket Tailor loads the checkout on events where it is enabled. Allowing YouTube enables a player when you select a video. Allowing Spotify enables its music player when you choose to load it. Spotify receives connection information and may use cookies or storage; see Spotify’s privacy policy. These providers receive connection and device information and may use cookies or storage under their own policies. Direct links to OpenTable, Ticket Tailor, Square or social platforms open separate websites with their own privacy controls.

Withdrawing permission stops future loading and counting and reloads this page to remove loaded embeds. It does not erase information already sent to providers or remove cookies set on their domains. You can also clear stored website data using your browser controls.

Keeping information

How long a record is needed depends on its purpose: managing your booking or enquiry, resolving a complaint or dispute, or meeting applicable record-keeping requirements. Booking and marketing providers also apply their own account retention settings. Contact us for information about a particular record. Browser preference durations, aggregate statistics retention and promotion receipt expiry are described above. Aggregate promotion totals are retained for comparison over time until removed by the pub; turning off statistics does not delete earlier totals.

Marketing preferences can be withdrawn without cancelling a booking. A limited suppression record may be needed to make sure an unsubscribe request continues to be respected. Service messages about a booking are separate from optional marketing.

Your rights & contact

Depending on the circumstances, UK data protection law gives you rights to access your personal information, correct it, request deletion, restrict processing, object to processing and obtain certain information in a portable form. These rights are subject to applicable conditions and exceptions.

You can object to direct marketing at any time. Where processing relies on consent, you can withdraw that consent without affecting the lawfulness of processing before withdrawal.

Contact contact@pigsnoseinn.co.uk to ask about your information or exercise your rights. We may need to confirm your identity before releasing personal information.

You can also raise a concern with the Information Commissioner’s Office, the UK data protection regulator.