LAUNDRY TERMS & CONDITIONS
Please note that these are subject to change without notice, and do not affect your statutory rights.
It’s your responsibility to ensure that all garments you bring to us to be cleaned are suitable for that process. We take no responsibility for any damage caused during the cleaning process following our standard procedures.
Our standard wash process is a 40 degree wash and a dry on a low heat. We may, at our discretion, alter this if we deem it necessary, or if requested. Any process is carried out solely at your own risk.
Please ensure you thoroughly check all items in your load for pens, coins, paper, etc. as we are not responsible for any items lost or damaged as a result of the cleaning process.
We do not separate colours by default, but will if asked. If we do so, it is at your risk, and we will use our discretion for the best possible result. Additional charges may apply.
Services washes are priced at the weight they come in at, not the weight they go out at.
Please ensure you collect your laundry or dry cleaning on the specified day. Items not collected after 30 days from their collection date will be disposed of.
All duvets are treated with an oxygen bleach stain agent, and all synthetic duvets are washed with a biological detergent and fabric softener. Feather/down duvets are washed using an eco-friendly, non-biological detergent.
Any items you bring in to wash/dry yourself should be collected promptly once their cycle has finished. Items left in our shop for over a week will be disposed of.
If we need to use a machine that has finished, we will empty the contents and put them aside to await your return. We do not accept any liability for any loss or damage that may occur as a result of doing this.
Every aspect of the self-service element of the launderette is provided as is, for use solely at your own risk and you are advised to consult care labels and manufacturers’ instructions where applicable.
You are strongly advised to check any machine you wish to use prior to placing washing/drying inside. Every effort is made to ensure that machines are kept clean and fit for use, but we cannot guarantee that they will always be so. No liability is accepted for any damage or loss caused as a result of any foreign object interfering with the washing or drying process.
Specific preferences for a deviation from our standard procedures are possible at your request, but any and all risk and liability that arises from them are solely yours.
Please be sure to check your cleaned items fully before leaving the shop, as any problems need to be raised before you leave our shop, and we reserve the right to dismiss any complaints raised at a later date.
Keep your ticket safe, we may have to request photo ID in the event of you losing your ticket.
Laundry items are not individually tagged and we cannot therefore accept any claims for missing items. You may provide an itemised list of the contents of your load, which for an additional fee will be checked at each stage, but please note whilst very effort is made to monitor each stage we are unable to guarantee that no loss or damage will occur from following our standard procedures.
We do not in general require contracts of any fixed length to provide a service to you or your business, relying on an "at will" agreement between both parties. However, upon termination of use of our services, we do require that full and final payment be made of any and all outstanding invoices. Any contractual arrangements we do enter into will supersede these terms as to specific terms, any matters not specifically covered therein will held to be under the purview of these terms and be interpreted thusly.
At our discretion a monthly penalty charge of £10 a month will apply for invoices not paid within their due date. Furthermore, we reserve the right to hold as part-payment any items we currently hold as surety against an unpaid invoice or statement. We will dispose of any items we hold if payment is not paid.
In the event of a successful legal suit being brought against you for breaching one or more of the terms of this contract, you undertake to pay in full all reasonable expenses incurred by us to prepare and undertake the aforementioned action.
We reserve the right to refuse entry and/or service.